Privacy Policy

Who We Are

We are betterNet e.U. a webhosting and webdesign company from Austria focusing on climate-friendly solutions. For more information about us visit this site or our imprint. In these privacy policies we outline which personal data of the visitors of we collect, how and why we store and process them.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you write us through one of our contact forms you will be asked to provide your first and last name, your email adress, your customer number (if you already have one), and a message to us.

This information is sent to our ClickUp workspace where it is stored for an indefinite period of time. All information that you provide to us through our contact form is only used for answering your question or processing your request.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

We also use embedded forms of ClickUp to stay in touch with you. 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Server Logs

When you visit our website(s) the servers – which are run by GreenWebspace in Vienna – will store information such as a pseudonymized version of your IP-address, information about the browser and OS you use, as well as the page(s) that you have accessed. These logs are used to investigate security incidents and to get a pseudonymized overview of website visitors.

Who we share your data with

Your data is not shared with any third-party parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments will be checked through the automated spam detection service Antispam Bee.

Messages through our contact form are send to our ClickUp workspace. You can read their privacy policies here.

Your contact information

If you have any questions regarding our privacy policies or inquiries regarding your private data that is stored or processed by us please contact us via: E-mail: or Postal address: betterNet e.U. Wlassakstraße 37/3 1130 Vienna Austria

Additional information

How we protect your data

Personal data that is stored in the context of our website(s) is done so under common data security measures.. This includes up-to-date software just as secure passwords and access control.

Personal data that is sent to us by mail will be stored on servers of our service provider who also takes all common data security measures.

What data breach procedures we have in place

If we become aware of a situation where your personal data might have been compromised we will take all necessary steps to secure the potential vulnerability. In addition, we will inform you about this situation, provided that the personal data we have of you includes an email address.

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* Privacy policy as of April 20, 2022 *